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This page sets out the legal terms that govern your account and use of idncase, including how we handle your data, what rights you hold, and how to reach us when you have a question. Access to idncase depends on local law and is available only in eligible regions where such services are permitted.
idncase operates under terms designed to be clear about what we do, what you agree to, and what protections apply to your account. These terms are not a guarantee of any specific outcome — they are the operational framework we follow. Your use of the platform, including transactions through DANA or OVO, is subject to the version of these terms active at the time of each session. We update this policy when our practices change, and we note the revision date at the bottom of this page so you can track what is current. If a specific clause conflicts with applicable local law in your region, the local law governs that clause only — the rest of the terms remain in effect. We do not make legal claims about jurisdictions we cannot verify. What we can confirm: your account data is held under the practices described in the trust section below, and any wallet transaction — whether via DANA, OVO, or GoPay — is recorded in your account history, accessible after login. When access or eligibility is in question, it depends on local law and the region you are accessing from.
DANA transactions are logged in your account wallet history and subject to these terms at the time of each transfer.
OVO deposits and withdrawals fall under the same account-level terms and are visible in your transaction record after login.
GoPay payments processed through your account are governed by these terms alongside GoPay's own service conditions.
The effective date of the current version is shown at the foot of this page. Check it before each session if you want to confirm you are reading the latest terms.
Not every part of your experience with idncase falls under this single policy document. Understanding the boundary helps you know where to look when a question arises — account access is covered here, while third-party payment processors carry their own terms. The four areas below define the scope clearly.
Login credentials, session management, and account-level permissions are fully within scope. These terms define what we store, how long we keep it, and what you can request we change or remove.
Wallet movements — including DANA, OVO, and GoPay flows — are within scope for record-keeping and dispute contact purposes. Processing rules are also governed by each payment provider's own terms.
Game titles, odds displays, promotional banners, and catalog pages are within scope as platform content we produce and maintain. We do not extend this coverage to external links you follow from the site.
Payment rails, identity verification providers, and any external tools you connect to your account operate under their own legal terms. Our policy covers how we pass data to them, not how they use it after receipt.
You hold specific practical rights over the data and information idncase holds for you. These are not abstract entitlements — each one maps to a step you can take inside your account or through our support channel. Review your transaction history at any time by opening the wallet section after login; every DANA, OVO, and GoPay movement is listed there with a timestamp. If a detail in your account profile is wrong — name, contact address, linked payment method — you can correct it directly in the account settings page. For questions that go beyond what self-service covers, our support team is the right path. We respond to data and policy questions through the contact routes listed in the support section below. Requests to remove account data are handled case-by-case and subject to retention rules we are required to follow under applicable local law.
Open the wallet history tab after login to see every transaction on your account, including amounts, payment method, and timestamps.
Account settings let you update your display name, contact email, and linked e-wallet details. Changes take effect at the next login session.
Send your question through the support contact route below. Reference your account ID and the specific clause you are asking about so we can respond precisely.
For data access or removal requests that exceed self-service scope, contact support directly. We will confirm receipt and outline the process within the time frame required by applicable local law.
Policy and account questions reach the right team fastest through these three routes. For complex matters — data requests, account disputes, transaction corrections — include your account ID in the first message so we do not need to verify identity separately before starting.
Open the chat widget from any page while logged in. Legal and account queries are routed to the appropriate team from there.
Send written queries, including data requests and policy questions, to our support address shown on the contact page after login.
The help section inside your account dashboard covers common policy questions with step-by-step answers. Check there first for fast resolution.
Your account security and data handling practices at idncase follow a consistent set of operational standards. We use encrypted connections for all account sessions, and wallet data — including DANA, OVO, and GoPay transaction records — is stored under access controls that limit who inside our team can view it. Cookies on the site are used for session continuity and analytics; you can review and adjust cookie preferences from the settings panel available on the site. Data retention follows the period required by applicable local law, after which records are either deleted or anonymised. If you want to know what data we hold on your account specifically, the process starts with a support request through the contact routes above.
Account and transaction data is stored with access controls. Only authorised team members can view your records, and access logs are maintained for accountability.
We use session and analytics cookies. Your preferences can be adjusted from the site settings panel, and we do not use cookies to track you across unrelated third-party sites.
All account sessions run over encrypted connections. If you notice unexpected account activity, contact support immediately using the routes listed in the section above.
We keep records for as long as local law requires. Data removal requests are reviewed against those obligations, and we confirm the outcome in writing to your registered contact.
These questions reflect what account holders in Indonesia actually ask when they review our legal terms. If your question is not here, reach us through the support routes listed above.
Access to idncase and the terms governing your account depend on local law in the region you are accessing from. Where local law applies, it governs your use. We do not make specific legal claims for jurisdictions we cannot verify.
Start with your account dashboard — the wallet and profile sections show transaction history and stored contact details. For a broader data request, contact support with your account ID and specify what you are looking for. We will confirm receipt and outline the next step.
Yes. Submit a removal request through support. We review each request against the retention period required by applicable local law. Where deletion is permitted, we complete it and confirm the outcome to your registered contact address.
Transaction records are retained for the period required under applicable law, even after account closure. You can request a copy of your records before closing. After the retention period expires, records are deleted or anonymised according to our standard data practices.
The revision date shown at the bottom of this page is updated each time the terms change. We recommend checking it at the start of a new session. For significant changes, we may notify you through the contact details held on your account.
Open a support ticket through live chat or the email route listed in the support section above. Include your account ID and the transaction reference shown in your wallet history. We review disputes against the transaction record and respond through the same channel.